Collapsible content

What is your return policy?

Return Policy

  • All returns must go through the RMA process.
  • You may request your RMA number through Fantasy Fun Factory Support
  • After receiving your request, we will email back the RMA # and Ship To: Address
  • Allow up to three weeks for your replacement or refund.

When returning your package/s please includes:

  1. The original packing slip
  2. A note telling us exactly what the problem is
  3. Include in the note if you prefer a credit or replacement

Refunds for returned defective items

  • All items must be returned within 30 days of receipt for refund, exchange or credit.
  • Items returned without original packaging will NOT be refunded.
  • Shipping charges will be refunded after we have received and verified the condition of the product for malfunction items.
  • Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days.

Returning Sex Toys

Because of the personal nature of the items we sell on our website, we are unable to return these products to our manufactures unless they are defective. This is for the health, safety and total peace of mind of our customers.

Any items that are designed to come in contact with any body part or fluid is non-returnable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned for credit or exchange by our customers.

This includes the following types of products :

  • vibrators and dildos
  • douche/enema kits
  • anal toys, beads and plugs
  • cock and ball devices, cock rings and cock sleeves
  • gags and ropes
  • lubes and oils
  • body paints
  • condoms

Any defective item returned must have ALL original parts and original packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

How long does shipping take?

Shipping times vary depending on your location and shipping method selected. Standard shipping typically takes 1-2 business days.

Do you offer international shipping?

Yes, we do offer international shipping to select countries. Please refer to our international shipping policy for more information on available countries and shipping rates.

Where is my order?

Our policy is to wait 15 business days before declaring a United States order lost. We wait 30 business days for shipments outside the United States. If you are not in the United States, you should check with your local postal or customs office, as many times an order is held there. If your order has not arrived within these time frames, email support with your order number.